Create an order and request payment

Requirements

• The customer must already have a MealMiles Consumer app account.
• The email you enter must match the customer’s Consumer app email exactly.
• Only items payable with money can be added; items redeemable by points cannot be added to partner‑created orders.

Create an order in the Partner app

1Enter customer details and order type

• Open the Orders tab and tap the + button.
• Enter the customer’s Email Address.
• If the account exists, Customer Name autofills; otherwise you cannot create an order for that email.
• (Optional) Add the customer’s Phone Number.
• Select Dine‑in or Pickup. For Dine‑in, enter the Table Number.
• (Optional) Add Server Name under Staff Information.

Next →

Enter email; name autofills if the account exists.

2Add items

• Tap Add Item and choose items.
• Only items payable with money can be added (no points‑redeemable items).
• Adjust quantities as needed.
• (Optional) Add Special Instructions.

Next →

Add only items payable with money; adjust quantities; add notes.

3Review and create the order

• Review the Order Summary.
• Tap Create Order.

Next →

Review the summary and create the order.

4Find the order in Active Orders

• After creation, the order appears in the Orders tab under Active.

Next →

The order appears under Active Orders.

Request payment

5Open the order and tap Request Payment

• Open the order from Active Orders.
• Review details; use Edit Order if needed.
• Tap Request Payment.

Next →

Request payment from the order details screen.

6Choose Request in App

• In the dialog, select Request in App to notify the customer.
• Confirm your choice.

Next →

Choose Request in App to send the customer a checkout prompt.

7Payment requested

• The order shows Payment requested — In App.
• Editing is disabled until the order is paid or cancelled.

Next →

Payment requested — editing disabled.

After you request payment, the customer receives an email and will see the order as Awaiting Payment in the Consumer app.

How the customer pays (Consumer app)

8Customer checks out in the Consumer app

• The customer signs in with the same email.
• On Orders, they see AWAITING_PAYMENT and tap Go to Checkout.
• They complete payment via the standard checkout flow. The order updates to Paid.

Awaiting Payment with Go to Checkout.

Tips & notes

• If the email is mistyped or not registered, the name will not autofill and the order cannot be created. Ask the customer to sign up in the Consumer app first.
• Pickup orders do not require a table number.
• You can cancel an order before it is paid. Paid orders should be refunded instead of cancelled.